Business conduct

Mapfre strives to constantly improve services and develop the best possible relationship with customers, distributors, providers, shareholders and society in general. Ethics, transparency and integrity are an integral part of the guiding principles of Mapfre’s activity and as such, the actions of everyone on the Mapfre team must always be honest and responsible, always complying in full with internal and external regulations ethically and professionally.

If you are aware of any possible irregular, illegal situation or conduct that infringes either the law or Mapfre S.A.’s own internal regulations, then the Internal Information System of Mapfre S.A. is at your disposal to communicate the observed facts confidentially, anonymously (if you so wish), with total protection against any type of retaliation, as per the terms set out in the Policy and Procedure that regulate the Mapfre’s Internal Information System.

Mapfre also has a Corporate protocol for the prevention and handling of harassment, which develops the Corporate policy on the Internal Information System approved by the Board of Directors of Mapfre, S.A. for all complaints concerning facts that could constitute a conduct or act of harassment, in any of its forms.

With your help, we continue to improve. Thank you for placing your trust in Mapfre.

Corporate policy on the Internal Information System (PDF, 291 KB)

Information Management Procedure of Mapfre S.A. (PDF, 250 KB)

Corporate protocol for the prevention and handling of harassment (PDF, 258 KB)