Multichannel distribution Proprietary networks, online, telephone, bancassurance alliances and distribution agreements Innovative initiatives developed in 15 countries have benefitted more than 3 million customers in the last three years 39 contact centers dedicated to assisting customers with their requirements Agreements with 11,000 clinics around the world Quality observatory focused on improving the customer experience Agreements with +12,000 repair shops More than 17.7 billion euros paid out in customer benefits in 2023 IMPROVING THE CUSTOMER EXPERIENCE