MAPFRE began approving providers in line with ESG criteria in 2019 providers approved with these criteria Customer orientation and contact optimization service and support providers BILLION EUROS IN TOTAL ANNUAL BILLING 1 2 3 4 5 0 1 2 3 4 5 0 4 5 6 7 8 1 1 2 3 4 5 5 1 2 3 4 5 0 . , . , . , 4 5 6 7 8 2 1 2 3 4 5 0 1 2 3 4 5 0 1 2 3 4 5 1 1 2 3 4 5 0 . , . , . , 4 5 6 7 8 1 1 2 3 4 5 4 1 2 3 4 5 5 . , . , . .