Najet Mzoughi: “I’ve had an excellent experience and easy, direct communication with my supervisors at MAPFRE”

You embarked on your career as an operator at MAPFRE 30 years ago. What would you highlight about the company in your experience over this time?

I’ve had an excellent experience at MAPFRE, characterized by quality of work life and easy, direct communication with my supervisors. As an employee, I’ve felt connected to the company’s vision and objectives from the start, seeing how my functions contribute to a larger purpose.

I joined MAPFRE when I was very young, and our supervisors told us, “in the future, you’ll be in the key positions at this company.” I’ve appreciated the genuine professional recognition and development opportunities I’ve received at the company, and its corporate culture aligned with the values of other employees.

MAPFRE was the top-ranked IBEX 35 company in terms of commitment to generational diversity. How is this commitment perceived from the inside? How does this inclusive culture impact your daily work?

We perceive this commitment in the recognition of generational diversity and elimination of any exclusionary or discriminatory conduct. In our daily work, the coexistence of multi-generational teams is encouraged as a key to improving competitiveness and innovation in projects where we can all contribute. This enables knowledge transfer based on the experience of the older and younger people.

In 2012 you were appointed as Manager of Strategy and Quality Control at MAPFRE Asistencia. How do you remember that moment? What was your main challenge?

I felt more confident, and it was another opportunity for me to develop new skills at work.

My main challenge was to identify, select, and propose specific strategies to achieve the objectives that the company had set for itself. To communicate the strategic vision within the organization, translate the vision into viable plans, monitor progress, and adjust strategies as necessary.

My corporate objective was to improve profitability, and therefore the company’s financial value. My mission is to help all areas to boost the company’s financial performance. As Strategy Director at MAPFRE, I had the chance to encourage my colleagues, each in their own department, to create financial value, but also other forms of value. As Quality Manager, my main challenge was to generate and maintain customers’ trust, as well as satisfy customer requirements and strive to exceed their expectations.

One of the main problems currently facing the senior population is the well-known digital divide. How are these types of issues addressed at MAPFRE?

MAPFRE doesn’t forget anyone, it always consolidates its values and leverages digital innovation to bridge the generation gap and offer technological solutions, fostering initiatives that promote active aging, allowing for improved health, sustainable mobility, and the senior economy.

When you look back, do you think the training opportunities offered by the Group have helped you grow professionally? What do you value most about MAPFRE as a company?

The training I’ve received at MAPFRE over the course of my career has greatly favored my social and cultural integration while increasing my satisfaction and motivation. My commitment to MAPFRE has therefore been consolidated over time.

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