Our presence at DIA Amsterdam 2022

At the event, attended by 1,300+ attendees, from 50+ countries around the world, MAPFRE’s global head of innovation, Miguel Ángel Rodríguez, alongside Shift Technology’s co-founder and CSO, Eric Sibony, gave a presentation about end-to-end claims automation to an enthusiastic crowd on the Show & Tell main stage.

Rodríguez and Sibony explained the collaboration undertaken by MAPFRE and Shift, where claims can be handled end-to-end (settlement included) in a single interaction in less than 2.5 minutes, focusing on the key learnings discovered during the process, such as picking the right use case, how to succeed at conversational design and the importance of not underestimating integration issues.

The report, available here, was widely covered and is now being analyzed by insurance, insurtechs and VC investors worldwide. It takes the pulse of insurtech, identifies insurtech challengers and enablers, looks at the shift to prevention across the sector and the top insurtech trends affecting the industry, including climate risk and net-zero, cyber and crypto, and the silver economy.

With this participation in a benchmark event in Europe such as DIA new connections have been made with both inspiring insurtechs and incumbents keen to partner with MAPFRE.

Fortunately, the sun also shone throughout the two days and the historic venue that played host to the event facilitated many networking opportunities, where new relationships were formed and old friendships renewed.

1. Carlos Cendra, MAPFRE’s Head of Scouting, explains the origin of the initiative.
2. Orla Browne, Head of Intelligence at Dealroom, moderated the roundtable.
3. Lluis Viñas, Investment Director at Alma MundiVentures, summarizes the highlights of the report.
4. Jeroen Meijers, Head of Strategic Transformation Office NN Group, talks about the DIA event in Amsterdam.